Service Desk Update

During this unprecedented period of demand, Modern Networks Service Desk call volumes have more than doubled. However, our dedicated team of service engineers have risen to the challenge admirably. Currently, the average call-waiting time is 1 minute and 20 seconds. Nevertheless, at peak times we have experienced call queuing times of up to 10 minutes. Naturally, we have added additional resources where possible. One of the main reasons for this spike in demand is many of our office-based customers are now working from home. As the situation stabilises, we anticipate call volumes will quickly return to normal levels. At this difficult time, Modern Networks would like to thank all of our customers for their patience and understanding. We would also like to reassure you that our Service Desk remains committed to providing you with exemplary levels of technical support and customer service.

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