Desktop Support

Boost productivity with Modern Networks Desktop Support: remote/on-site help, RMM, OS & app support, fast response, per-device pricing.

 man wearing a headset and speaking to a customer while working on a computer in an office

Desktop Support

Fast, friendly end-user support that keeps your people productive.

When devices or apps experience problems, it can be incredibly frustrating and disrupt your workflow. We understand how essential smooth operations are to your productivity, which is why our Desktop Support service is here to help. We provide responsive assistance for your end-user devices by combining both remote support and, when needed, on-site help. Our focus is not only on resolving incidents but also on proactive monitoring and maintenance to prevent issues before they occur.

We are committed to keeping your Windows and macOS devices healthy, up-to-date, and compliant, all while ensuring that your approved applications work seamlessly. This way, your teams can focus on their important tasks without the distraction of technical challenges.

Our approach goes beyond just fixing tickets. We strive to truly alleviate any hurdles you may face, minimise risks, and offer you predictable costs with our per-device model designed for scalability. Your workflow matters to us, and we’re here to support you every step of the way.

What You Get

  • Operating System support (Windows & macOS)
    Patching, updates, troubleshooting and security fixes to keep endpoints stable and compliant.
  • Approved applications support
    Installation, updates and issue resolution for your organisation’s approved software list.
  • Device Remote Monitoring & Management (RMM)
    Always‑on monitoring for performance, security and compliance—detect and remediate issues before users notice.
  • Incident resolution & service requests
    Friendly, expert engineers who resolve issues and fulfil approved requests within agreed SLAs.
  • Remote & on‑site support (where applicable)
    Most issues are fixed remotely. When needed, we’ll attend on‑site to get users back up and running.
  • Predictable, per‑device pricing
    Simple, scalable commercials that align with headcount and device growth.
Desktop Support

What’s Included vs What’s Excluded

A clear view of your Desktop Support scope—what we cover by default and what’s available via complementary services.

What’s Included

  • Operating System support (Windows & macOS)

    Updates, troubleshooting, and security patching to keep endpoints stable and compliant.

  • Approved applications support

    Installation, updates, and issue resolution for your organisation’s approved software list.

  • Remote Monitoring & Management (RMM)

    Proactive monitoring and maintenance for performance, security, and compliance.

  • Incident resolution & service requests

    Friendly, expert engineers handle issues and fulfil approved requests within agreed SLAs.

  • Remote & on‑site support (where applicable)

    Most issues are resolved remotely; on‑site attendance provided when required.

What’s Excluded

  • Desktop hardware supply/repairs/upgrades

    Not included. Consider Device‑as‑a‑Service (DaaS) or separate procurement for hardware.

  • Unapproved applications

    Software outside your approved list is out of scope.

  • Advanced SharePoint / Power Platform support

    Development or complex design is delivered via dedicated services.

  • Security stack add‑ons (AV/EDR, web filtering, firewall)

    Available separately through our managed security services.

Service levels: 10×5 · Pricing: Per device · Term: Monthly rolling · Notice: 30 days

Optional Add-ons & Complementary Services

  • Device‑as‑a‑Service (DaaS) – fully managed PCs with base build, next‑business‑day replacement, and secure end‑of‑life
  • Microsoft 365 Managed Services – tenant administration, user & mailbox management, security baseline
  • Anti-Virus / Endpoint Security – advanced threat protection for endpoints
  • Device Backup – automated endpoint backup and recovery
  • Managed Firewall / LAN Services – reinforce perimeter and network resilience

Why Businesses Choose Modern Networks

  • Reduced operational risk → Proactive monitoring and patching prevent issues before they impact users.
  • Faster time‑to‑resolution → Skilled engineers, clear SLAs, and efficient remote tools minimise downtime.
  • Better user experience → Consistent device performance and responsive support keep teams productive.
  • Cost predictability → Per‑device pricing simplifies budgeting and scaling.
  • Assurance & governance → Aligned to best practice with auditable patching and configuration control.

Success Stories

FAQs

What operating systems do you support?
Which applications are covered?
Do you provide hardware repairs or replacements?
How do you reduce recurring issues?
Can you support remote and hybrid workers?
Is antivirus or EDR included?
How do you price the service?

Give your users the fast, friendly support they deserve.

Reduce incidents, resolve issues faster, and keep endpoints healthy with Modern Networks Desktop Support.