View Is your data backup creating a false sense of security?

Is your data backup creating a false sense of security?

Since the start of the Covid-19 pandemic, the world has seen a massive increase in cyber-crime. Attacks against banks and financial institutions, for example, are up 238%. No one is immune. Cyber-attacks against schools, hospitals and other public institutions have skyrocketed. Just one-hour’s downtime can cost the average medium-sized business over £60,000. The ability to…

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View Are you prepared for the end of lockdown?

Are you prepared for the end of lockdown?

So the UK lockdown is still in force right now. But have you started planning yet, for when your staff can return to the workplace? It’s going to happen at some point soon. And the more you plan and act now, the easier it will be. There are three areas to consider: 1. Your people,…

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View UK Service Desk answers your call during lockdown

UK Service Desk answers your call during lockdown

Perhaps a cultural remnant of wartime rationing and the austerity of the 1950s, it is said that Britons love to queue. However, the reality is quite different. No one likes waiting at the supermarket checkout or being put on hold by customer services. In fact, a survey by AT&T found the average caller will hang-up…

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View Keep your data safe when staff use their own devices

Keep your data safe when staff use their own devices

In the rush to get your staff setup for working from home, did anyone stop to check how safe your company data would be? Because suddenly having your people access your data via lots of different devices, introduces lots of new variables. Especially if your team are using their own laptops, tablets or mobiles. This…

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View The differences between Zoom and Microsoft Teams

The differences between Zoom and Microsoft Teams

Today, working from home is the new normal. As a result, there has been a stampede for video conferencing software. Two of the most prominent and popular applications are Zoom and Microsoft Teams. However, they offer very different services and user experiences. In this article, we will look at how to decide which to use….

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View Video conference etiquette and checklist

Video conference etiquette and checklist

Even before the Coronavirus outbreak, video conferencing was becoming an extremely popular method of business communication. Of course, many more people are now working from home and using video conferencing for the first time. Like any other form of human communication, video conferencing has its own rules and etiquette. That’s why Modern Networks have produced…

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View Service Desk update: situation normal

Service Desk update: situation normal

In recent weeks, Modern Networks Service Desk experienced an unprecedented period of demand. We added additional resources where possible, and our dedicated team of service engineers did an amazing job of keeping call waiting times to an average 1 minute and 20 seconds during peak periods of demand. Since the end of last week, we…

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View Service Desk Update

Service Desk Update

During this unprecedented period of demand, Modern Networks Service Desk call volumes have more than doubled. However, our dedicated team of service engineers have risen to the challenge admirably. Currently, the average call-waiting time is 1 minute and 20 seconds. Nevertheless, at peak times we have experienced call queuing times of up to 10 minutes….

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