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  • Website Privacy Policy

    This website privacy policy was last updated May 2018.

    1. What information do we collect about you?
    Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics. In addition, we use third party services such as Google Analytics that collect, monitor and analyse this data for sales, marketing and management reporting purposes. We also use this Log Data to improve the content, quality and usability of our Site.

    Limited personal information
    Modern Networks Ltd only collects limited personal information (data that can identify you individually) if you request information from us for business purposes. Personal information may include your name, postal address, and/or email address. We might ask for additional personal information in the event that you download a white paper, request services or contact sales support. Such other personal information may include your company name, job title and department, telephone and mobile number.
    Modern Networks Ltd collects your personal information in order to record and support your participation in the activities you select. If you subscribe to a newsletter, for example, the information is only used to provide you with that specific service without you have requested additional services. We will only use your personal information for sales and marketing purposes where you have expressly opted-in to receive such communications.

    2. How will we use the information about you?
    Communications & marketing
    You may browse our website as you wish, and you will remain an anonymous user until you fill out one of our lead capture forms or otherwise provide your email address to us. We may send you promotional emails about our various products and services. Each such communication, whether direct or by email, will include instructions for removing your name from this distribution list. In the case of email, use the link provided within the communication to opt-out or unsubscribe from future mailings. All such mailings will originate from Modern Networks Ltd or one of Modern Networks Ltd’s business partners, such as MailChimp, and each such mailing will clearly identify the source of the mailing. Emails sent from Modern Networks Ltd include a link allowing you to unsubscribe from receiving further emails. In the case of postal mailing, please email info(at)modern-networks.co.uk and request that you are removed from our lists.

    MailChimp
    MailChimp is a popular marketing automation and email platform. Modern Networks uses MailChimp to send mass email communications to prospective and existing clients based on consent and/or legitimate business interest. MailChimp also tracks the progress of such mass email communications, providing us with reports on open rates and click through rates, for example. This data helps us improve our mass email communications and ensures the content is relevant to the business recipients. In order to do this we must transfer contact information to our MailChimp account. To ensure data privacy and security, MailChimp is EU-U.S. Privacy Shield Framework and Swiss-U.S Privacy Shield Framework certified, and has been since 2007. For full details, see sections 13 – 16 on Security and Compliance of MailChimp’s Privacy Policy. https://mailchimp.com/legal/privacy/?_ga=2.46605348.2084347660.1526641905-1886729936.1526641905

    PureChat instant messenger
    Modern Networks uses PureChat, which is an instant messaging tool that allows website visitors to communicate with a member of Modern Networks staff in real-time. The popup chat box allows the user to call us by phone, email us or start a web chat using the contact form provided. The PureChat application automatically saves a transcript of the online conversation. Once an enquiry has been successfully answered, the transcript and all related personal contact information is deleted from the PureChat system. PureChat does not sell data to any third parties. For more information, visit the PureChat website. https://purechat.com/privacy

    ConnectWise Chat
    ConnectWise Chat is an online chat tool that enables our support engineers to respond to technical queries in real-time. The tool also provides our engineers with the ability to work remotely on a client’s computer, making diagnostics and repairs a faster and more efficient process. ConnectWise Chat automatically records every conversation and the amount of time spent on a task. This transcript is logged against a new or existing service ticket, and provides SLA (service level agreement) performance data.

    Call Recording
    In order to maintain our high standards of customer service and technical support we occasionally record telephone calls for training purposes. If a caller wishes to withhold consent they should end the call immediately, and use email or our instant messaging service to request a call back. We will ensure that the use of these recordings is fair and that we comply with the requirements of the relevant legislation:
    • Regulation of Investigatory Powers Act 2000 ("RIPA")
    • Telecommunications (Lawful Business Practice)(Interception of Communications) Regulations 2000 ("LBP Regulations")
    • EU General Data Protection Regulations (GDPR) 2018
    • Telecommunications (Data Protection and Privacy) Regulations 1999
    • Human Rights Act 1998
    If it becomes clear that a call is private or the person making the call says that they do not wish to have their call recorded, the call will be stopped.
    Call recordings are only available to members of staff for training purposes where they have been assigned user privileges to do so. Call recordings are held on a secure, password protected server. Call recordings are not linked to customer contact records, so preserving anonymity. Call recordings cannot be downloaded, shared or exported by staff. We currently have a retention period of 6 months after which call recordings are deleted automatically, unless they are placed into “legal hold”. This is a measure to prevent calls being deleted as part of the retention policy if the call is required for a legal investigation.

    Recruitment & Human Resources (HR)
    Modern Networks Ltd only collects and uses personal information that is essential to conduct recruitment, human resources and business functions. For example, Modern Networks Ltd collects and uses personal information for recruitment, payroll, human resources and health and safety purposes.
    All CVs submitted as part of the recruitment process will only be held on file for 6 months, after which they will be automatically deleted.
    We recognise that all personal information must be protected, Modern Networks Ltd exercises special precautions and safeguards for sensitive data such as employee records. Unless required by UK/EU law and legitimate business interest, Modern Networks Ltd does not request or record sensitive data.

    Non-disclosure
    Modern Networks Ltd will not disclose any of your personal information, except as described below, or when we believe in good faith that the law requires it, or to protect the rights or property of Modern Networks Ltd or others. If compelled by law to divulge your personal information to comply with laws or regulations of a governmental or regulatory body or in response to a valid subpoena, warrant, or order or to protect the rights of Modern Networks Ltd or others, Modern Networks Ltd will use its best business judgment to minimize such compelled disclosures.
    Modern Networks Ltd does disclose aggregated user statistics and demographic information (for example, the geographic spread of our customer inquiries) in order to describe our services to prospective partners, advertisers, and other third parties, and for other lawful purposes. If and/or when we do match user information, we endeavour to keep personal information confidential from those third parties.

    3. How do we store and secure your information?
    The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security. Therefore, you agree that you do so at your own risk and you assume any associated liabilities.
    Modern Networks Ltd take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
    Personal information exchange between this site and its users happens over a SSL (Secure Socket Layer) secured communication channel and is encrypted and protected with digital signatures. The site also uses an endpoint firewall and malware scanner to help identify and block malicious traffic.
    Storage of personal information you provide will be either on our secure servers, which are password and firewall protected. Alternatively, it will be on our secure internal network, which is also secured by a password and firewall.
    Additionally, Modern Networks Ltd applies administrative and access control policies, enterprise anti-virus, regular updating or “patching” of all devices and applications in accordance with security best practice.

    4. How long do we retain your information?
    Unless there is a specific legal requirement for us to keep your personal information, we will retain it for no longer than is necessary for the purposes for which the data was collected or will be used in the future, such as monthly billing.
    We periodically perform data cleansing to ensure that the information we hold is accurate and up to date.
    The company only retains data such as financial records and legal correspondence for the required statutory periods under UK/EU law and for regulatory compliance purposes.

    5. Access to your information and corrections
    You have the following rights in relation to the personal information we hold about you:
    • Right of access. If you ask Modern Networks Ltd, we will confirm whether we are processing your personal information and, if so, provide you with a copy of that personal information.
    • Right to rectify. If the personal information we hold about you is inaccurate or incomplete, you are entitled to have it corrected.
    • Right to be forgotten. You can ask us to delete or remove your personal information in some circumstances, such as where we no longer need it or you withdraw your consent (where applicable).
    • Right to data portability. With effect from 25 May 2018, you have the right, in certain circumstances, to obtain personal information you have provided to us (in a structured, commonly used and machine readable format) and to reuse it elsewhere or ask us to transfer this to a third party of your choice. This will be done free of charge.
    You can contact us by post: Modern Networks Ltd, 18 Knowl Piece, Wilbury Way, Hitchin, Hertfordshire SG4 0TY. You can email us on info@modern-networks.co.uk. You can call us on (0)1462 426500.

    6. Cookies and IP addresses
    Modern Networks Ltd uses cookies in various ways to track your visit to our website, but this information is not used to identify you personally.
    We use cookies to determine which of our visitors are interested in our products and services. You will remain an anonymous user until you fill out one of our lead capture forms, at which time your information will be used by our marketing and sales departments. Our lead capture form is clearly identified as such.
    Cookies may also be used to estimate the size of our visitor base. Each web browser that accesses our website is given a unique cookie, which is then used to determine repeat usage versus initial usage.
    We use Google Analytics to conduct anonymous web traffic analysis for our website. While Google Analytics makes use of cookies, no personal information is ever collected or analysed by this service. Similarly, we use Clicky that provides real-time web analytics. Clicky is compliant with EU General Data Protection Regulations (GDPR). To learn more visit Clicky’s privacy page. https://clicky.com/help/faq/privacy
    Clicky provides a global opt out of its tracking cookie for any site that has its code installed. To switch off the tracking cookie visit Clicky’s opt out page. https://clicky.com/optout

    The following are names of the cookies we currently use on this website. Each cookie includes a short description of what the cookie does and its expiry time.

    Cookie Name
    _utma, _utmb, _utmc, _utmc, ga, gat, gid

    Description
    These cookies are used to collect information about how visitors use our website and WordPress blog. We use the information to compile reports and to help us improve the website. The cookies collect information in an anonymous form, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited.
    Read Google’s overview of privacy and safeguarding data

    Expiry
    Various

    Cookie Name
    mn_analytics

    Description
    This cookie is used to remember a user’s choice about cookies on modern-networks.co.uk. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

    Expiry
    180 Days

    Cookie Name
    wordfence_verifiedHuman

    Description
    This cookie is used by Wordfence – this manages site security preventing hacking and blocking access from suspicious IP addresses.

    Expiry
    24 hours

    Cookie Name
    wfvt_469931293

    Description
    This cookie is used by Wordfence – this manages site security preventing hacking and blocking access from suspicious IP addresses.

    Expiry
    30 mins

    We collect IP addresses for the purposes of system administration and security only. Our web servers automatically log the IP/Internet address of your computer, but this information is not used to identify you personally.

    7. Third party websites
    If you access any third party website through a link from our website, the privacy and data collection practices of those third parties will apply and Modern Networks Ltd assumes and has no responsibility or liability for the policies and practices of such third parties. We tell you this to make it clear that you are solely responsible for maintaining the secrecy of your passwords and any account or personal information when you visit any website. Modern Networks Ltd stands behind its privacy policies and practices, but does not make any representations or warranties regarding our website or any third party websites.

    8. Children's privacy
    Our website is intended for business purposes only. Our website is not directed at children. If we obtain actual knowledge that we have unintentionally collected any information provided by a child under 16 years of age, we will promptly delete that information.

    9. Changes to this policy
    Modern Networks Ltd reserves the right to revise this Privacy Policy from time to time without direct notice to you; however, we will post the most recent revision date in connection with this Privacy Policy.

    10. Contact us
    If you believe that Modern Networks Ltd has not complied with this Online Privacy Policy with respect to your personal information, or you have other related inquiries or concerns, you may write to Modern Networks Ltd at info@modern-networks.co.uk or use the contact page.

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  • Please note that calls to Modern Networks Service Desk may be recorded for training purposes.
  • Calls to other Modern Networks direct dial numbers (DDI) that are subsequently transferred to the Service Desk might also be recorded and used for training purposes.

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