View Printer security

Printer security

Hacker’s backdoor At the end of 2018, around 100,000 businesses across the world had their printers hijacked by a mysterious hacker called Giraffe. The hacker forced printers to create posters supporting Swedish YouTube star Felix Arvid Ulf Kjellberg also known as PewDiePie. The hack took less than half an hour to perform and was executed…

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View Security first

Security first

The technology landscape is always changing. Its inhabitants evolve and predators adapt. In order to survive, organisations and individuals must adopt a security first mentality. For organisations, security cannot be an afterthought. Instead, it must be planned and built into the fabric of your IT infrastructure. You also need clear security policies that are regularly…

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View Gamma outage incident report

Gamma outage incident report

On Wednesday 14th November, Modern Networks telecoms partner, Gamma Telecom, suffered a major service outage (MOS) affecting the Horizon Telephony platform. Many of our clients who use the Horizon system were affected by the outage and experienced disruption to their business activities. We have now received a Service Incident Report from Gamma. The incident occurred…

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View O2 data outage

O2 data outage

Dear Modern Networks Customers: We are aware that 02 mobile and data provider customers are unable to use data this morning. One of O2’s third party suppliers has identified a global software issue in their system, which has affected O2’s data services. We believe other mobile operators around the world are also affected. We are…

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View Buy or lease your next business computer?

Buy or lease your next business computer?

As a Building Manager or Facilities Manager working in the commercial property sector, you are always juggling priorities and trying to squeeze the last drop of value from your limited budget. Keeping on top of a hundred and one tasks requires you have a decent, business-grade computer. However, the costs of a new computer, software…

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View The Naked Service Desk at SITS 2018

The Naked Service Desk at SITS 2018

About a year ago, I wrote a blog called ‘The Naked Service Desk’. It described the ten key elements of a brilliant service desk. The title was a bit of a joke, designed to grab people’s attention but it also explained the nature of the content pretty well: stripping back the service desk to its…

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View GDPR and cyber security readiness

GDPR and cyber security readiness

Media hype around GDPR (General Data Protection Regulation) has produced considerably more heat than light. GDPR is the European Union’s replacement for things like the UK’s Data Protection Act (1998). The new regulations come into effect 25th May 2018. All companies wishing to trade with the EU must be GDPR compliant. The UK will adopt…

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View What can shopping centres learn from Las Vegas?

What can shopping centres learn from Las Vegas?

Online shopping has changed retail forever. Today’s consumers are more demanding, and have more choice than ever before. In order to stay relevant, drive growth and boost efficiency, shopping centres must invest in the right technologies to create the ideal shopping and leisure experience. Digital strategy Traditionally, commercial property could be described as a “non-digital…

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View How good is your cyber security, really? Get a Cyber Security Assessment

How good is your cyber security, really? Get a Cyber Security Assessment

  Hitchin, UK, February 2018 – Today, a data breach, ransomware attack or IT systems failure can seriously damage an organisation’s ability to operate. It can even cause organisations to close down. However, surprisingly few organisations take even rudimentary precautions to protect their IT infrastructure and valuable data. Instead, they use weak passwords, share user…

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