Today, working from home is the new normal. As a result, there has been a stampede for video conferencing software. Two of the most prominent and popular applications are Zoom and Microsoft Teams. However, they offer very different services and user experiences. In this article, we will look at how to decide which to use….
Even before the Coronavirus outbreak, video conferencing was becoming an extremely popular method of business communication. Of course, many more people are now working from home and using video conferencing for the first time. Like any other form of human communication, video conferencing has its own rules and etiquette. That’s why Modern Networks have produced…
In recent weeks, Modern Networks Service Desk experienced an unprecedented period of demand. We added additional resources where possible, and our dedicated team of service engineers did an amazing job of keeping call waiting times to an average 1 minute and 20 seconds during peak periods of demand. Since the end of last week, we…
During this unprecedented period of demand, Modern Networks Service Desk call volumes have more than doubled. However, our dedicated team of service engineers have risen to the challenge admirably. Currently, the average call-waiting time is 1 minute and 20 seconds. Nevertheless, at peak times we have experienced call queuing times of up to 10 minutes….
The coronavirus (Covid-19) outbreak is already having a dramatic impact on all our work and family lives. During these uncertain times, technology is helping keep the economic wheels turning. One of the immediate outcomes of the crisis has been many people working from home, slowing the spread of the virus. In this article, we will…
Dear customers: Modern Networks service status: Business as usual We understand that your company depends on our IT, broadband and telecoms services. In light of the current coronavirus (Covid-19) outbreak, we would like to reassure you that you will continue to receive a reliable and uninterrupted service. Our Service Desk will continue to operate as…
Managing multiple projects with lots of different contributors can be a real headache, unless you use Microsoft Teams, one of the world’s favourite collaboration tools. Over 13 million people working across half a million businesses use Microsoft Teams every day. Bring everything together Effective communication, collaboration and time-management are the keys to any successful project….
The cyber security landscape is constantly changing. Nevertheless, adopting some simple processes, procedures and technical precautions can help protect your organisation from most common threats. It is also important your staff are educated about cyber security awareness. Although not exhaustive, the following 25 tips will help ensure you are cyber secure. Introduce multi-factor authentication –…
Supply chain attacks were up 78% in 20191. Research by cyber-security company CrowdStrike, found that two-thirds of businesses had suffered a supply chain software attack during 20182. It’s a trend that looks set to continue during 2020. After all, why attack a well-protected target directly when you can bypass its security altogether? What is a…
