On Wednesday 14th November, Modern Networks telecoms partner, Gamma Telecom, suffered a major service outage (MOS) affecting the Horizon Telephony platform. Many of our clients who use the Horizon system were affected by the outage and experienced disruption to their business activities. We have now received a Service Incident Report from Gamma. The incident occurred…
Dear Modern Networks Customers: We are aware that 02 mobile and data provider customers are unable to use data this morning. One of O2’s third party suppliers has identified a global software issue in their system, which has affected O2’s data services. We believe other mobile operators around the world are also affected. We are…
As a Building Manager or Facilities Manager working in the commercial property sector, you are always juggling priorities and trying to squeeze the last drop of value from your limited budget. Keeping on top of a hundred and one tasks requires you have a decent, business-grade computer. However, the costs of a new computer, software…
About a year ago, I wrote a blog called ‘The Naked Service Desk’. It described the ten key elements of a brilliant service desk. The title was a bit of a joke, designed to grab people’s attention but it also explained the nature of the content pretty well: stripping back the service desk to its…
Media hype around GDPR (General Data Protection Regulation) has produced considerably more heat than light. GDPR is the European Union’s replacement for things like the UK’s Data Protection Act (1998). The new regulations come into effect 25th May 2018. All companies wishing to trade with the EU must be GDPR compliant. The UK will adopt…
Online shopping has changed retail forever. Today’s consumers are more demanding, and have more choice than ever before. In order to stay relevant, drive growth and boost efficiency, shopping centres must invest in the right technologies to create the ideal shopping and leisure experience. Digital strategy Traditionally, commercial property could be described as a “non-digital…
Hitchin, UK, February 2018 – Today, a data breach, ransomware attack or IT systems failure can seriously damage an organisation’s ability to operate. It can even cause organisations to close down. However, surprisingly few organisations take even rudimentary precautions to protect their IT infrastructure and valuable data. Instead, they use weak passwords, share user…
Cyber Essentials certification for Modern Networks Modern Networks is pleased to announce that we have gained our Cyber Essentials certification for 2018. Introduced by the UK Government in 2014, the Cyber Essentials scheme is designed to help organisations better protect themselves from the most common cyber threats. Cyber Essentials certification has a number of benefits,…
Hitchin, UK – According to Government statistics, half of all UK businesses suffered a data breach or cyber attack in the past 12 months. It’s estimated that cyber crime cost UK businesses a staggering £34.1 billion during 2016. The reason cyber crime has reached such epidemic proportions is easily explained: profit. The average ransomware attack…
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