Cloud Phone Systems

Modern Networks Cloud Phone Systems: Unified voice, video & messaging with Teams, predictable costs, and resilience. Scale communication easily.

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Cloud Phone Systems

Unified, flexible communication for modern business.

Traditional on‑premise phone systems are costly, complex, and hard to scale. Our Cloud Phone Systems service replaces legacy PBX with a cloud-hosted platform that unifies voice, video, messaging, and mobility—accessible anywhere, on any device. With predictable monthly costs, advanced call handling, and built-in business continuity, you can keep teams connected and customers happy without the overhead.

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Voice over Internet Protocol (VoIP) telephone handset and headset

What You Get

  • Cloud-hosted telephony platform
    No on-premises hardware required. All your voice, video, and messaging are delivered from the cloud.
  • Microsoft Teams integration
    Seamless collaboration with Teams for unified communication.
  • Inclusive UK call plan
    Geographic and mobile minutes included—options available for international calling.
  • Device flexibility
    Make and receive calls from desktops, mobiles, or tablets.
  • Managed service support
    Incident management, service requests, and proactive monitoring.
  • Business continuity
    Cloud architecture ensures resilience during site outages.
  • Fraud protection
    Toll fraud monitoring to safeguard against unauthorised usage.

What’s Included

  • Cloud telephony platform with unified communication features
  • Inclusive UK geographic and mobile call minutes
  • Microsoft Teams integration
  • Managed service support and monitoring
  • Toll fraud protection

What’s Excluded (available separately)

  • Premium rate and international calls (billed separately)
  • Initial deployment and configuration (available as a one-time professional service)
  • Handset rental or purchase (optional add-on)

Optional Add‑ons

  • Audio conferencing license for dial‑in meetings
  • Non‑geographic numbers (03, 08)
  • Direct Dial‑In (DDI) numbers
  • Call recording and analytics
  • Handset rental or purchase

Service Levels & Commercials

  • Availability: 10×5
  • Pricing model: Per user
  • Minimum term: Monthly rolling

Why Choose Modern Networks?

  • Cost predictability → Fixed monthly pricing with inclusive call plans.
  • Scalability & flexibility → Add or remove users and features as your business evolves.
  • Integrated collaboration → Combine voice, video, and messaging in one platform.
  • Expert support → Backed by UK‑based service desk and proactive management.
  • Business continuity → Stay connected even during outages.

At‑a‑Glance: Features & Benefits

  • Cloud-hosted telephony → No on-prem hardware headaches
  • Microsoft Teams integration → Unified collaboration
  • Inclusive UK call plan → Predictable costs
  • Built‑in resilience → Business continuity
  • Managed support → Reduced IT overhead

FAQs

What is a cloud phone system?
Does it integrate with Microsoft Teams?
Are international calls included?
Can we keep our existing numbers?
What happens if our office loses connectivity?
Do you provide handsets?

Ready to modernise your business communications?

Switch to Cloud Phone Systems today for flexible, scalable, and cost-predictable telephony.

Request a quote