Facilities management teams face growing pressure. Portfolios are getting larger. Buildings are becoming more connected. Expectations from occupiers continue to rise.
Recent research from askporter highlights another challenge. FM teams spend a large part of their time dealing with coordination overhead. Staff chase updates, move information between systems and manage communication across different suppliers. That raises an important question. What if coordination overhead is not the real problem? For many commercial property organisations, the bigger issue is the execution gap. Understanding the Execution Gap.
A typical commercial building depends on many different providers. There may be a managing agent, an FM company, a security contractor, mechanical and electrical specialists, connectivity providers and technology partners. Each supplier has a contract. Each supplier has its own systems, processes and priorities. But it is seldom that a single organisation owns the full operational outcome.
When something goes wrong, responsibility often moves from one team to another. One supplier checks its systems and says everything looks fine. Another investigates a different area. The issue remains unresolved while people exchange emails, arrange calls and gather updates. That is the execution gap. The gap sits between individual services and the outcome the customer wants, which is a building that works as expected.