Technical support

To obtain technical support you should contact the Modern Networks Service Desk by telephone or email within business hours. Please refer to your Service Level Agreement (SLA) for response guidelines. Please not, it’s always better to call the Service Desk so that we can fully understand what you need and get the priority right first time.

In the event of a fault:

Call the Service Desk: 01462 426500

A Modern Networks service engineer will endeavour to resolve the fault over the telephone or by remote access to your IT systems.

Email the Service Desk:

support@modern-networks.co.uk 

Please explain the nature of fault briefly. Your email will instantly raise a service ticket. You will receive a confirmation.

Service ticket escalation

Depending on the nature of the IT incident and its priority, you might want to escalate your case.

For all service ticket escalations:

Call: 01462 425525

Email: escalations@modern-networks.co.uk

Download Service Desk flyer as a PDF.