View Service Desk update: situation normal

Service Desk update: situation normal

In recent weeks, Modern Networks Service Desk experienced an unprecedented period of demand. We added additional resources where possible, and our dedicated team of service engineers did an amazing job of keeping call waiting times to an average 1 minute and 20 seconds during peak periods of demand. Since the end of last week, we…

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View Modern Networks service status: Business as usual

Modern Networks service status: Business as usual

Dear customers: Modern Networks service status: Business as usual We understand that your company depends on our IT, broadband and telecoms services. In light of the current coronavirus (Covid-19) outbreak, we would like to reassure you that you will continue to receive a reliable and uninterrupted service. Our Service Desk will continue to operate as…

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View Press release: no time to wait for business broadband?

Press release: no time to wait for business broadband?

  August 2019, Hitchin, Herts, UK – It can be costly and frustrating to move into new commercial premises only to wait weeks for your business broadband. Modern Networks new 4G Rapid Deployment Service means you can have immediate, secure, reliable Internet access without the usual hassles and delays. A leading provider of IT and…

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View The Naked Service Desk at SITS 2018

The Naked Service Desk at SITS 2018

About a year ago, I wrote a blog called ‘The Naked Service Desk’. It described the ten key elements of a brilliant service desk. The title was a bit of a joke, designed to grab people’s attention but it also explained the nature of the content pretty well: stripping back the service desk to its…

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View Cyber Essentials certification

Cyber Essentials certification

Cyber Essentials certification for Modern Networks Modern Networks is pleased to announce that we have gained our Cyber Essentials certification for 2018. Introduced by the UK Government in 2014, the Cyber Essentials scheme is designed to help organisations better protect themselves from the most common cyber threats. Cyber Essentials certification has a number of benefits,…

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View Press release: protecting you from Nyetya Ransomware

Press release: protecting you from Nyetya Ransomware

Hitchin, Hertfordshire – Friday 30th June, 2017. Once again, the world has been rocked by a large-scale cyberattack. This week (26th June 2017), we have seen Nyetya ransomware strike dozens of companies and institutions including advertising agencies, law firms, food manufacturers and freight shippers. A new variant of the Petya computer virus, Nyetya locks its…

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