Microsoft 365 Managed Services

Our Microsoft 365 Managed Services combines proactive administration, security compliance, and direct Microsoft escalation.

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Power your business with Microsoft 365 securely and efficiently

Microsoft 365 is the backbone of the modern workplace. It brings together familiar tools like Exchange Online, SharePoint, Teams, and OneDrive, enabling seamless collaboration, secure file sharing, and productivity from anywhere. With built-in cloud security and continuous updates, Microsoft 365 helps organisations reduce infrastructure costs, support hybrid work, and stay agile in a fast-changing digital landscape.

But managing Microsoft 365 effectively requires expertise and time. From user provisioning and mailbox administration to security baselines and compliance monitoring, the workload can quickly overwhelm internal IT teams. That’s where we come in.

Introducing Our Managed Service

Our Microsoft 365 Managed Service takes the complexity out of tenant management. We provide two tiers of service so you can choose the right level of support:

Standard Tier

Core administration, user and mailbox management, incident resolution, and direct escalation to Microsoft.

Enhanced Tier

Everything in Standard, plus security baseline deployment, Cyber Essentials compliance alignment, and Secure Score monitoring for a stronger security posture.

Both tiers include proactive monitoring, service request handling, and monthly reporting—giving you peace of mind and freeing your team to focus on strategic priorities.

Microsoft 365 Managed Service

What You Get

Choose the right tier—Standard for core administration and support, or Enhanced for added security and compliance oversight.

Standard

Tenant administration

Day‑to‑day management of your Microsoft 365 tenant, including configuration, monitoring, and maintenance.

Standard

User provisioning & mailbox management

Create, modify, and deactivate users; manage mailboxes, permissions, shared mailboxes, and distribution lists.

Standard

Incident resolution & direct Microsoft escalation

Priority handling of service‑impacting incidents with fast‑tracked escalation to Microsoft for critical issues.

Standard

Service requests & change implementation

Controlled execution of approved configuration changes to maintain stability, security, and compliance.

Standard

Monthly service reporting

Transparent reporting on support activity, incident trends, tenant health, and compliance status.

Enhanced

Security baseline deployment & monitoring

Implementation and ongoing monitoring of Microsoft‑recommended security baselines across your tenant.

Enhanced

Cyber Essentials compliance alignment

Continuous alignment and reporting against Cyber Essentials requirements to strengthen governance.

Enhanced

Secure Score monitoring

Track, report, and improve Microsoft Secure Score for ongoing risk reduction and best‑practice alignment.

What’s Included

  • Expert tenant administration and monitoring
  • User and mailbox provisioning
  • Incident management and Microsoft escalation
  • Service request and change implementation
  • Monthly reporting
  • (Enhanced tier) Security baseline deployment, Secure Score monitoring, compliance alignment

What’s Excluded (available separately)

  • Microsoft 365 licensing procurement
  • Advanced SharePoint development or Power Platform support
  • Third‑party integrations
  • Custom compliance frameworks beyond Cyber Essentials

Optional Add-ons

Service Levels & Commercials

  • Availability: 10×5
  • Pricing model: Per user
  • Minimum term: Monthly rolling

Why Businesses Choose Modern Networks

  • Reduced IT overhead → Free up internal resources by outsourcing administration.
  • Improved reliability → Minimise downtime with proactive monitoring and escalation.
  • Enhanced security posture → Deploy and monitor Microsoft-recommended baselines.
  • Compliance confidence → Ongoing reporting supports Cyber Essentials and governance.
  • Scalable support → Adaptable to your organisation’s size and needs.

At‑a‑Glance: Features & Benefits

  • Proactive tenant management → Reduce risk and improve reliability
  • Direct Microsoft escalation → Faster resolution of critical issues
  • Security & compliance alignment → Cyber Essentials and Secure Score monitoring
  • Scalable support → Adaptable to growth and changing requirements
  • Transparent reporting → Clear visibility into service activity and health

FAQs

What’s the difference between Standard and Enhanced tiers?
Do you manage Microsoft 365 licensing?
Can you help with SharePoint development or Power Platform?
Is Cyber Essentials compliance included?

Ready to simplify Microsoft 365 management?

Choose a managed service that keeps your users productive and your environment secure.

Request a quote