IT support is at the heart of everything we do. Modern Networks delivers fast, reliable technical support by email, telephone and online during business hours. We also provide on-site tech support and an out-of-hours service. Our highly skilled, highly trained team of Service Engineers are available to diagnose problems, fix faults, and get you working again as quickly as possible.
Our managed IT support includes:
24/7 support
Fast, reliable, expert 24/7 technical support service
Unlimited remote support
Unlimited remote support by email, phone and online.
Comprehensive cover
Comprehensive cover from desktops to telephones.
On-site support
On-site support available.
Out-of-hours support
Optional out-of-hours service for business-critical incidents.
Dedicated account manager
Dedicated Account Manager
Regular reviews
Regular service reviews
Guaranteed response
Guaranteed response times governed by strict service level agreement (SLA)
Benefits of our managed IT support:
- Tailored IT services that meet your business needs
- Maximise business uptime
- Improve productivity
- Onboard and offboard new starters and leavers
- Increased network security
- Compliance ready
- Monitor and maintain your IT systems
- Perform system upgrades
- Regularly patch hardware and software to fix security vulnerabilities
- Reduce IT failures and unexpected downtime
- Guaranteed levels of service
- Less cost than hiring an internal IT team
- On-going professional advice and guidance
- Monthly per user subscription makes budgeting easy
Is our IT support service a good fit for you?
- Are you a small to mid-sized business with a headcount over 50?
- Are you looking for unlimited 24/7 remote support?
- Does your business operate in commercial property (CRE), construction, non-profit or the public sector?
- Are you looking for a managed IT support company who can support your business goals?
- Do you want to outsource your IT to a UK-based firm with local offices and national coverage?
Lyndon Pillar went beyond the remit to ensure we were fully operational. Lyndon personally transferred files and archived emails to ensure nothing was lost. He was extremely dedicated and helpful with the transition. My sincere thanks to Lyndon and the team.
Keith Everett, General Manager, Millbank Tower, CBRE
We're accredited partners
Who have we helped?
12 UK Shopping Centres
Modern Networks is pleased to announce the successful completion of …
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CBRE commercial property IT services
CBRE is the world’s leading operator of commercial property. They …
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Dimensions
Dimensions is one of the country’s largest not-for-profits supporting people …
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CityPoint
Learn how Modern Networks transformed the iconic CityPoint's IT and …
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Why work with us?
Experience
Unrivalled knowledge and experience of commercial property and related sectors
UK-based
UK-based Service Desk managed by highly trained IT specialists
Customer satisfaction
95% Gold rating for customer satisfaction – always seeking to do more
Prevention-minded
Prevention-minded – detect potential problems and fix them before a fault occurs
Piece of mind
Serenity – rest easy knowing your IT systems are secure and cared for by experts
Latest technology
Access to the latest technologies without the financial burden
Get a Quote
Whether you’re looking for reliable tech support or need to upgrade your entire IT network, start your journey with Modern Networks by answering a couple of questions. We’ll provide a no obligation quote, good for thirty days.
