The Client
CBRE is a global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, CBRE creates solutions for clients of every size, in every sector and across every geography. The company employs 105,000+ people, operating from 500 offices in more than 100 countries across the globe.
The Challenge
In a business where laws and other industry standards are increasingly complex, CBRE Property and Asset Management must maintain an infrastructure that allows the organisation to undertake services with strict compliance and unswerving integrity.
The property and asset management industry has become increasingly competitive over recent years and companies in the field have seen rapid change and consolidation. In this dynamic environment, managing and supporting its rapidly changing user base presented the internal IT department of CBRE’s Property and Asset Management division with an insurmountable challenge.
The requirement was to provide enterprise class IT services to the division’s remotely located sites, so the management team could work reliably, efficiently, and effectively in this highly competitive market. To achieve that, CBRE needed to provide and maintain a robust and reliable infrastructure while controlling the associated costs.
The Solution
Modern Networks collaborated with CBRE’s team to provide a unique solution, which was designed, delivered, and tailored to meet the organisation’s specific requirements. “Drawing on our vast experience in this sector, we have produced a distinct managed service offering for the property management industry,” said Matthew Reeve, CEO at Modern Networks. “Modern Networks is able to deploy services within a flexible framework, with client costs covered through on-going operational expenditure rather than funding capital projects.”
Alongside a tailored service desk and a fully managed service contract, Modern Networks has delivered fixed and mobile communications, the full complement of Microsoft core products and bespoke IT solutions, tailored to the individual needs of each remote site.
The Results
- Reduced call charges by 20%
- Reduced processing costs – over 32% increase of ROI
- Greener building compliance – 60% energy bill reduction
- Better quality of IT services – 80% of queries resolved remotely at first point of contact and site visits within four hours of an emergency
- Remote monitoring – leaves CBRE team to focus on core business tasks rather than trying to resolve IT and telecoms incidents.
