CBRE commercial property IT services

CBRE is the world’s leading operator of commercial property. They have more than 300 offices in 50 countries around the globe, 140 of those in Europe, the Middle East and Africa. CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services. The CBRE Property and Asset Management division supports over 1000 UK properties from landmark office buildings to major shopping centres.

The challenge

In a business where laws and other industry standards are increasingly complex, CBRE Property and Asset Management must maintain an infrastructure that allows the organisation to undertake services with strict compliance and unswerving integrity.

The commercial property and asset management industry has become increasingly competitive over recent years and companies in the field have seen rapid change and consolidation. In this dynamic environment, managing and supporting its rapidly changing user base presented the internal IT department of CBRE’s Property and Asset Management division with a seemingly insurmountable challenge.

The requirement was to provide enterprise class commercial property IT services to the division’s remotely located sites, so the management team could work reliably, efficiently and effectively in this highly competitive market. To achieve that, CBRE needed to provide and maintain a robust and reliable infrastructure while controlling the associated costs.

The solution

Modern Networks collaborated with CBRE’s team to provide a unique solution, which was designed, delivered and tailored to meet the organisation’s specific requirements. “Drawing on our vast experience in this sector, we have produced a distinct managed service offering for the property management industry,” said Matthew Reeve, CEO at Modern Networks. “Modern Networks is able to deploy commercial property IT services within a flexible framework, with client costs covered through on-going operational expenditure rather than funding capital projects.”

Alongside a tailored service desk and a fully managed service contract, Modern Networks has delivered fixed and mobile communications, the full complement of Microsoft core products and bespoke IT solutions, tailored to the individual needs of each remote site.

The benefits

Reduced call charges by 20%

Reduced processing costs – over 32% increase of ROI

Greener building compliance –  60% energy bill reduction

Better quality of IT services – 80% of queries resolved remotely at first point of contact and site visits within four hours of an emergency

Remote monitoring – leaves CBRE team to focus on core business tasks rather than trying to resolve IT and telecoms incidents

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