Here at Modern Networks we’re always working hard to make sure your experience is as satisfactory as possible.
If something has fallen below the standards you expect, we have a procedure to help you deal with the issue quickly and simply.
This code gives you all the information you need, it tells you:
- How to get in touch if you’re not happy
- What we’ll do and when
- What to do if things still aren’t right
Stage 1: Contact Us
How to get in touch if you’re not happy about:
It Support:
Phone: +44(0) 1462 425 555
Email: support@modern-networks.co.uk
Letter: Modern Networks Ltd., 18 Knowl Piece, Willbury Way, Hitchin, Herts. SG4 0TY
Lost or stolen mobiles: 01462 425 585
Stage 2: Escalation
If you’re still not happy:
It Support:
Phone: +44(0) 1462 425 540
Email: escalations@modern-networks.co.uk
Letter: Modern Networks Ltd., 18 Knowl Piece, Willbury Way, Hitchin, Herts. SG4 0TY
Broadband & Telephone:
Phone: +44(0) 1462 425 514
Email: networkservices@modern-networks.co.uk
Letter: Modern Networks Ltd., 18 Knowl Piece, Willbury Way, Hitchin, Herts. SG4 0TY
Lost or stolen mobiles: 01462 425 585
Stage 3: Raise a Complaint
Complaints Code of Practice
This complaints code gives you all the information you need if you want to complain.
Contact
- A full description of the complaint and any relevant supporting data
- The requested remedy
- The products or related services complained about
- Contact details
If you can’t raise a complaint yourself, you can ask someone with access to your information to do it for you.
If you’d like a paper copy of the complaints code of practice (for free) please ask us using the contact details above.