Help & FAQs

On this page, you will find help including service FAQs (frequently asked questions), short video tutorials and simple user instructions. If you cannot find the help you need, please call the Service Desk for technical support or your account manager for sales queries.

How SharePoint makes remote working easier

Right now we’re all looking at hybrid setups. The perfect technology that allows you to collaborate and work efficiently, whether you’re working from home or at your workplace. We think SharePoint could be the perfect solution for your business. And we’ve created this new video to tell you why. We’ve also created a handy 3-page…

The benefits of Multi-Factor Authentication (MFA)

In this short video we discuss the benefits of adopting Multi-Factor Authentication (MFA) as an added layer of security to protect user credentials. To learn more about Multi-Factor Authentication (MFA) visit our News blog.

Keep your data safe when working from home on a personal device

With all the business interruptions happening right now, it’s critical you stay focused on data security. Hackers aren’t taking time off. They see this interruption to “business as usual” as a big opportunity. So if your staff are using their own devices to do company work on, here are 7 golden rules you must follow….

How secure are your passwords?

Your passwords are the key to all your important information. Just like you wouldn’t use a single key to access your house, garage, car and office – having one password for multiple apps increases your risk. But despite all the reports about cyber crime, three in four people are still using duplicate passwords that are…

The benefits of using a password manager

Simple passwords are embarrassingly easy to crack such as Fluffy123. Long, complex passwords that contain many alphanumeric characters like 7Ku&Rw33%lH6?4Hs9/tr! are harder to crack but a nightmare to remember. That’s where a password manager can help you. The benefits of using a password manager for your business include: • it’s easier for staff to use…

5 ways Microsoft OneNote will help you get more organised

If you like to stay organised, you’ll love OneNote, from Microsoft. It’s a powerful single place to take notes, capture ideas, and organise all of the information you need, to get things done. There are a ton of features. And here’re our top five: Number one. It’s always with you. It syncs perfectly to all…

The little book of remote working

During the Covid-19 crisis, many of us are facing the prospect of working from home for weeks, possibly months. For some people, remote working will be yet another new challenge to face and overcome. To help our customers make that transition from office-based to home-worker, we have created The Little Book of Remote Working. It’s…

A basic guide to remote working with Office 365

Modern Networks appreciates that some of our customers might be new to remote working. To help you get started we have created a simple, basic guide that covers Office 365 sign-on, how to access OneDrive for Cloud file storage and document sharing with colleagues using SharePoint. Naturally, if you do find that your are having…

Mobilise your staff to protect your business from hackers

Cyber security awareness guide Cyber criminals are targeting all businesses, all the time. They want to get into your systems and find ways to steal cash or data from you. While software is critical to protect you, there is an even stronger front line defence you must mobilise: Your staff. Because if you can get…