Help & FAQs

On this page, you will find help including service FAQs (frequently asked questions), short video tutorials and simple user instructions. If you cannot find the help you need, please call the Service Desk for technical support or your account manager for sales queries.

Keep your data safe when working from home on a personal device

With all the business interruptions happening right now, it’s critical you stay focused on data security. Hackers aren’t taking time off. They see this interruption to “business as usual” as a big opportunity. So if your staff are using their own devices to do company work on, here are 7 golden rules you must follow….

How secure are your passwords?

Your passwords are the key to all your important information. Just like you wouldn’t use a single key to access your house, garage, car and office – having one password for multiple apps increases your risk. But despite all the reports about cyber crime, three in four people are still using duplicate passwords that are…

The benefits of using a password manager

Simple passwords are embarrassingly easy to crack such as Fluffy123. Long, complex passwords that contain many alphanumeric characters like 7Ku&Rw33%lH6?4Hs9/tr! are harder to crack but a nightmare to remember. That’s where a password manager can help you. The benefits of using a password manager for your business include: • it’s easier for staff to use…

5 ways Microsoft OneNote will help you get more organised

If you like to stay organised, you’ll love OneNote, from Microsoft. It’s a powerful single place to take notes, capture ideas, and organise all of the information you need, to get things done. There are a ton of features. And here’re our top five: Number one. It’s always with you. It syncs perfectly to all…

The little book of remote working

During the Covid-19 crisis, many of us are facing the prospect of working from home for weeks, possibly months. For some people, remote working will be yet another new challenge to face and overcome. To help our customers make that transition from office-based to home-worker, we have created The Little Book of Remote Working. It’s…

A basic guide to remote working with Office 365

Modern Networks appreciates that some of our customers might be new to remote working. To help you get started we have created a simple, basic guide that covers Office 365 sign-on, how to access OneDrive for Cloud file storage and document sharing with colleagues using SharePoint. Naturally, if you do find that your are having…

Mobilise your staff to protect your business from hackers

Cyber security awareness guide Cyber criminals are targeting all businesses, all the time. They want to get into your systems and find ways to steal cash or data from you. While software is critical to protect you, there is an even stronger front line defence you must mobilise: Your staff. Because if you can get…

Make the move to fibre optic broadband

Fibre optic business broadband sends data as a beam of light down a cable the width of a human hair. A single fibre optic cable can carry as much data as thousands of copper cables. Fibre optic offers far greater speed, capacity, security and reliability than standard ADSL broadband. Fibre broadband loses almost no signal…

Microsoft Teams makes communication easier than ever

With more than half a million organisations, and 13 million people using it every day… … Microsoft Teams is already the biggest collaboration tool on the planet. And for 2020, Microsoft has listened to feedback. It’s made Teams more intuitive and responsive than ever before. There are more integrations, and industry specific features. Plus chat…