Jamie was extremely helpful and knowledgeable and fixed the issue quickly. Thank you!
Sasha Parkes, Reception, Ascent 1 Farnborough Aerospace Centre
Ascent 1 Farnborough Aerospace Centre is one of the leading business parks in the M3 corridor. Ascent 1 provides up to 75,000 square feet of office space and a wide range of amenities. Sasha Parkes, Receptionist, Ascent 1, requested IT support from Modern Networks Service Desk with a number of simple but essential tasks. First, Jamie Maycock, 1st Line Engineer, remotely accessed the reception PC and reset the Outlook email password. Next, he setup MFA (multi-factor authentication). Checked that everything was working, and demonstrated how to access Outlook using the web browser. Sasha then raised a second service ticket, whereby Jamie remotely removed a personal instance of Microsoft OneDrive (Cloud backup and file sharing application) and replaced it with the work version.
Today, traditional login credentials such as your username and password are easily compromised by hackers. Multi-factor authentication (MFA) provides an additional layer of security and access control for your IT systems. Basically, you still use your username and password to login. However, you also need an additional item to confirm your identity. Typically this is a one-time randomly generated passcode from an app on your phone. Other types of authentication include a security token that is sent by SMS text message or email, biometric information like your fingerprint, and good old fashioned security questions. Modern Networks actively encourage all our clients to adopt MFA as a standard security precaution.