View Technology in lockdown: Modern Networks newsletter

Technology in lockdown: Modern Networks newsletter

The world has changed a lot in the last three months. Many of us have had to adapt to working from home. Technology has been hugely beneficial in keeping us safe, productive and entertained in this time of lockdown. We’ve been able to shop online, use contactless payment, stream endless boxsets and home-school our children…

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View UK Service Desk answers your call during lockdown

UK Service Desk answers your call during lockdown

Perhaps a cultural remnant of wartime rationing and the austerity of the 1950s, it is said that Britons love to queue. However, the reality is quite different. No one likes waiting at the supermarket checkout or being put on hold by customer services. In fact, a survey by AT&T found the average caller will hang-up…

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View Service Desk update: situation normal

Service Desk update: situation normal

In recent weeks, Modern Networks Service Desk experienced an unprecedented period of demand. We added additional resources where possible, and our dedicated team of service engineers did an amazing job of keeping call waiting times to an average 1 minute and 20 seconds during peak periods of demand. Since the end of last week, we…

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View Service Desk Update

Service Desk Update

During this unprecedented period of demand, Modern Networks Service Desk call volumes have more than doubled. However, our dedicated team of service engineers have risen to the challenge admirably. Currently, the average call-waiting time is 1 minute and 20 seconds. Nevertheless, at peak times we have experienced call queuing times of up to 10 minutes….

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View Modern Networks service status: Business as usual

Modern Networks service status: Business as usual

Dear customers: Modern Networks service status: Business as usual We understand that your company depends on our IT, broadband and telecoms services. In light of the current coronavirus (Covid-19) outbreak, we would like to reassure you that you will continue to receive a reliable and uninterrupted service. Our Service Desk will continue to operate as…

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View Cyber security services

Cyber security services

Today, no one can afford to ignore the threat from cybercrime. The first step in protecting yourself from cyber threats is to understand where you are vulnerable. Next, you need a defence-in-depth approach to your security. This means training your staff to recognise and respond to common threats. You need clear processes and procedures to…

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View The Naked Service Desk at SITS 2018

The Naked Service Desk at SITS 2018

About a year ago, I wrote a blog called ‘The Naked Service Desk’. It described the ten key elements of a brilliant service desk. The title was a bit of a joke, designed to grab people’s attention but it also explained the nature of the content pretty well: stripping back the service desk to its…

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