Service Desk Analyst


Due to continued growth, we are seeking a Service Desk Analyst to join the IT Service Desk based in our Hitchin offices. This is a varied role which requires excellent customer service and prioritisation skills. Working within a hard-working and supportive team, the successful candidate will be responsible for answering customer calls, troubleshooting and resolving IT issues, and escalating to technical support where necessary.

  • To deliver a first class customer service by providing support to our customers via telephone and email
  • Polite and professional telephone manner
  • Strong problem solving skills
  • Confident in handling customer queries and complaints
  • Previous experience in a call/contact centre or IT support environment is desirable
  • Ability to work in a fast-paced environment

This is a fantastic opportunity to develop your customer service and IT skills in a fun but challenging environment. We offer flexible working, with both full time and part time opportunities available. We offer a competitive salary and benefits package and encourage personal development and internal progression.

Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service and reduce business costs.

For further information and to apply for any of our vacancies, please contact Jacey May, Head of Talent on recruitment@modern-networks.co.uk or 01462 425576.


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