Help & FAQs

On this page, you will find help including service FAQs (frequently asked questions), short video tutorials and simple user instructions. If you cannot find the help you need, please call the Service Desk for technical support or your account manager for sales queries.

Explainer video: Microsoft mobile apps can help busy facilities managers

Facilities management is a challenging job. Facilities managers have to be able to multitask, prioritise and make quick decisions. Microsoft 365 provides a range of business apps, Cloud services and tough security features that can help busy facilities managers work smarter, not harder. One of the great advantages of using Microsoft 365 for facilities management…

3 ways to make your laptop’s battery last longer

In this short tech tip video, we explain 3 ways you can get a bit more juice out of your laptop’s battery. 3 ways to make your laptop’s battery last longer Laptops are great because you can work anywhere. Until your battery dies, anyway. So here are three things you can do to squeeze another…

How to protect your data from ransomware

In this article and video, we look at how to protect your data from a ransomware attack. First, we explain what ransomware is and how it infects your IT systems. Next, we look at some of the costs associated with a ransomware attack besides the ransom itself. Finally, we suggest four things you can do…

Project management made easy with Microsoft Teams and Planner

Due to the global pandemic and lockdown restrictions, many people use Microsoft Teams solely for its chat, voice and video conference features. However, it’s possible to do a lot more with Teams. You can combine Teams and Microsoft Planner to create a powerful collaboration, project management and reporting tool. Remotely working together Working remotely does…

How SharePoint makes remote working easier

Right now we’re all looking at hybrid setups. The perfect technology that allows you to collaborate and work efficiently, whether you’re working from home or at your workplace. We think SharePoint could be the perfect solution for your business. And we’ve created this new video to tell you why. We’ve also created a handy 3-page…

The benefits of Multi-Factor Authentication (MFA)

In this short video we discuss the benefits of adopting Multi-Factor Authentication (MFA) as an added layer of security to protect user credentials. To learn more about Multi-Factor Authentication (MFA) visit our News blog.

Keep your data safe when working from home on a personal device

With all the business interruptions happening right now, it’s critical you stay focused on data security. Hackers aren’t taking time off. They see this interruption to “business as usual” as a big opportunity. So if your staff are using their own devices to do company work on, here are 7 golden rules you must follow….

How secure are your passwords?

Your passwords are the key to all your important information. Just like you wouldn’t use a single key to access your house, garage, car and office – having one password for multiple apps increases your risk. But despite all the reports about cyber crime, three in four people are still using duplicate passwords that are…

The benefits of using a password manager

Simple passwords are embarrassingly easy to crack such as Fluffy123. Long, complex passwords that contain many alphanumeric characters like 7Ku&Rw33%lH6?4Hs9/tr! are harder to crack but a nightmare to remember. That’s where a password manager can help you. The benefits of using a password manager for your business include: • it’s easier for staff to use…