Help & FAQs

On this page, you will find help including service FAQs (frequently asked questions), short video tutorials and simple user instructions. If you cannot find the help you need, please call the Service Desk for technical support or your account manager for sales queries.

Microsoft Teams makes collaboration easier

How to make the most of Microsoft Teams Microsoft Teams is a complete collaboration app that enables your office based and remote workers to collaborate on projects. Teams is Cloud based, so you can access it from anywhere using any device. Available as part of your Microsoft 365 subscription, Teams helps you: Organize your calendar…

Microsoft PowerPoint tips and tricks

Microsoft PowerPoint slide presentation software In this series of short training videos you’ll learn some tips and tricks to create attention-grabbing slide presentations using Microsoft PowerPoint. PowerPoint: Add sound to your slides If you want to create a PowerPoint presentation that will impress your audience, consider adding sound. Music, sound effects and audio files can…

Microsoft Excel worksheets save you time

Microsoft Excel is great for number crunching Microsoft Excel is a spreadsheet app that enables you to build formulas, functions, tables and graphs. As a result, Excel makes it easy for you to crunch numbers. With Excel, you can streamline data entry with AutoFill. Next, get chart recommendations based on your data, and create them…

How to get the most from Microsoft Word

Microsoft Word (MS Word) is one of the world’s most popular software applications. MS Word enables you to create, read, edit and share documents. It is useful to familiarize yourself with the basic features of MS Word, even if you don’t need them all immediately. Microsoft Word training videos The following collection of short ‘How…

Microsoft Teams is perfect for video calls

Microsoft Teams is a persistent chat-based collaboration platform that enables you to call, video conference, hold meetings, share documents and integrate with many other business applications. Teams is constantly upgraded, adding new features and functionality to make your business calls and meetings more productive. In this short video, we take a quick look at some…

Microsoft 365 features boost productivity

Microsoft 365 is the ultimate productivity platform. Work securely from anywhere, on any device. Access all popular Office applications including Outlook, Word, Excel and PowerPoint. Microsoft Teams makes calls, instant messaging and video conferencing easy while SharePoint enables you to work more collaboratively with colleagues and partners. You can also streamline and automate many mundane,…

Make the most of OneDrive for Business Cloud storage

As part of Microsoft 365, you get 1TB (terabyte) of OneDrive Cloud storage per license. That’s enough storage space for 6.5 million documents or 250,000 photos.1 OneDrive for Business lets you access all your files from any device. All the files you most recently opened, worked on or shared are easily accessible and organised chronologically…

When was the last time you checked your data backups?

Data is the lifeblood of business. It enables you to identity new trends, develop new products, manage marketing efforts, find new customers, ship goods efficiently and improve customer services. Data allows you to make informed business decisions, solve problems and streamline processes. Without access to timely data, you are nowhere. Nevertheless, many businesses choose to…

The benefits of managed anti-virus software

According to Interpol and the FBI, cybercrime has increased over 400% since the start of the Coronavirus pandemic.1 No business, large or small, is immune from cyberattack. Anti-virus software is a small but important weapon in the arsenal of cybersecurity. Modern Networks provides enterprise anti-virus as part of our package of IT managed services. But…