Help & FAQs

On this page, you will find help including service FAQs (frequently asked questions), short video tutorials and simple user instructions. If you cannot find the help you need, please call the Service Desk for technical support or your account manager for sales queries.

Microsoft Teams is perfect for video calls

Microsoft Teams is a persistent chat-based collaboration platform that enables you to call, video conference, hold meetings, share documents and integrate with many other business applications. Teams is constantly upgraded, adding new features and functionality to make your business calls and meetings more productive. In this short video, we take a quick look at some…

Microsoft 365 features boost productivity

Microsoft 365 is the ultimate productivity platform. Work securely from anywhere, on any device. Access all popular Office applications including Outlook, Word, Excel and PowerPoint. Microsoft Teams makes calls, instant messaging and video conferencing easy while SharePoint enables you to work more collaboratively with colleagues and partners. You can also streamline and automate many mundane,…

Make the most of OneDrive for Business Cloud storage

As part of Microsoft 365, you get 1TB (terabyte) of OneDrive Cloud storage per license. That’s enough storage space for 6.5 million documents or 250,000 photos.1 OneDrive for Business lets you access all your files from any device. All the files you most recently opened, worked on or shared are easily accessible and organised chronologically…

When was the last time you checked your data backups?

Data is the lifeblood of business. It enables you to identity new trends, develop new products, manage marketing efforts, find new customers, ship goods efficiently and improve customer services. Data allows you to make informed business decisions, solve problems and streamline processes. Without access to timely data, you are nowhere. Nevertheless, many businesses choose to…

The benefits of managed anti-virus software

According to Interpol and the FBI, cybercrime has increased over 400% since the start of the Coronavirus pandemic.1 No business, large or small, is immune from cyberattack. Anti-virus software is a small but important weapon in the arsenal of cybersecurity. Modern Networks provides enterprise anti-virus as part of our package of IT managed services. But…

Explainer video: Microsoft mobile apps can help busy facilities managers

Facilities management is a challenging job. Facilities managers have to be able to multitask, prioritise and make quick decisions. Microsoft 365 provides a range of business apps, Cloud services and tough security features that can help busy facilities managers work smarter, not harder. One of the great advantages of using Microsoft 365 for facilities management…

3 ways to make your laptop’s battery last longer

In this short tech tip video, we explain 3 ways you can get a bit more juice out of your laptop’s battery. 3 ways to make your laptop’s battery last longer Laptops are great because you can work anywhere. Until your battery dies, anyway. So here are three things you can do to squeeze another…

How to protect your data from ransomware

In this article and video, we look at how to protect your data from a ransomware attack. First, we explain what ransomware is and how it infects your IT systems. Next, we look at some of the costs associated with a ransomware attack besides the ransom itself. Finally, we suggest four things you can do…

Project management made easy with Microsoft Teams and Planner

Due to the global pandemic and lockdown restrictions, many people use Microsoft Teams solely for its chat, voice and video conference features. However, it’s possible to do a lot more with Teams. You can combine Teams and Microsoft Planner to create a powerful collaboration, project management and reporting tool. Remotely working together Working remotely does…