Westwood Cross shopping centre, Broadstairs, Kent

Westwood Cross Shopping Centre
Chris was amazing, he understood my non-technical ramblings and solved my queries very swiftly – thanks Chris

Sarah Goodman, Marketing Manager, Westwood Cross

Westwood Cross shopping centre consists of an open pedestrianised arcade occupied mostly by High Street shops. The shopping centre consists of 50 stores, restaurants and entertainment venues occupying an area of 475,000 square feet (44,100 square meters). Sarah Goodman, Marketing Manager, called Modern Networks for IT support when she was having problems uploading files to Microsoft SharePoint. Chris Brooks, 1st Line Engineer, remotely connected to Sarah’s computer. He found that Sarah was not logged into Microsoft OneDrive, Cloud backup and file sharing. This simple oversight was the cause of the problem. Chris signed Sarah into OneDrive, which immediately resolved the issue. The Service Desk has helped Sarah with a range of support from setting up card printer software and some basic training on SharePoint to reformatting video content and using Microsoft Teams mobile app.

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