View UK Service Desk answers your call during lockdown

UK Service Desk answers your call during lockdown

Perhaps a cultural remnant of wartime rationing and the austerity of the 1950s, it is said that Britons love to queue. However, the reality is quite different. No one likes waiting at the supermarket checkout or being put on hold by customer services. In fact, a survey by AT&T found the average caller will hang-up…

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View Service Desk update: situation normal

Service Desk update: situation normal

In recent weeks, Modern Networks Service Desk experienced an unprecedented period of demand. We added additional resources where possible, and our dedicated team of service engineers did an amazing job of keeping call waiting times to an average 1 minute and 20 seconds during peak periods of demand. Since the end of last week, we…

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View Service Desk Update

Service Desk Update

During this unprecedented period of demand, Modern Networks Service Desk call volumes have more than doubled. However, our dedicated team of service engineers have risen to the challenge admirably. Currently, the average call-waiting time is 1 minute and 20 seconds. Nevertheless, at peak times we have experienced call queuing times of up to 10 minutes….

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