IT Technical Support
Modern Networks delivers fast, reliable technical support by email, telephone and online during business hours. We also provide on-site technical support, and offer an out-of-hours service. Our friendly, highly skilled team of engineers are available to diagnose problems, fix faults and get you working again as quickly as possible with the minimum of fuss.
Our SLAs (Service Level Agreements) ensure a fast, professional response and resolution of all technical support issues within strict time limits. Our team of highly trained Service Desk Engineers have a wealth of knowledge and experience, and consistently score over 90% for client satisfaction and happiness according to Customer Thermometer.
On the rare occasion, when we cannot resolve a technical issue remotely, a Modern Networks engineer will attend on-site as soon as practical and convenient for you. Ultimately, our aim is to prevent technical incidents becoming problems and to keep your systems running optimally at all times.
Please note that calls to Modern Networks Service Desk may be recorded for training purposes.
Calls to other Modern Networks direct dial numbers (DDI) that are subsequently transferred to the Service Desk might also be recorded and used for training purposes.