UK Service Desk
As an IT and telecoms managed services provider, Modern Networks UK-based Service Desk offers you 24/7 technical support and systems monitoring. We can spot a potential issue with one of your systems, intervene and fix it before it ever becomes a problem. Our highly trained and experienced team of Service Desk Engineers provide immediate 1st and 2nd line technical support by telephone, email and instant messenger. In the unlikely event that we cannot resolve a technical incident remotely, one of our Service Engineers will attend onsite as soon as practical and convenient for you.
Unexpected downtime is frustrating, inconvenient and costly. That is why you need 24/7 technical support that ensures a fast, professional response and resolution of all incidents within strict time limits. We follow ITIL best practice and are Gold Members of the Service Desk Institute (SDI). We use the latest ticket management and customer satisfaction software to continually monitor and improve our performance. Ultimately, our aim is to keep your systems running efficiently; and tackle any incidents quickly and to your complete satisfaction.
Download a copy of our brochure to learn more.
Contact us now to learn more about our UK Service Desk.
Please note that calls to Modern Networks Service Desk may be recorded for training purposes.
Calls to other Modern Networks direct dial numbers (DDI) that are subsequently transferred to the Service Desk might also be recorded and used for training purposes.