Service Desk update: situation normal

In recent weeks, Modern Networks Service Desk experienced an unprecedented period of demand. We added additional resources where possible, and our dedicated team of service engineers did an amazing job of keeping call waiting times to an average 1 minute and 20 seconds during peak periods of demand. Since the end of last week, we have seen the situation stabilise, and call volumes drop back to levels that are more normal. Currently, the average call waiting time is under 30 seconds. Modern Networks would like to take this opportunity to thank you, our customers, for being patient and understanding. As always, the Modern Networks Service Desk is here to provide you with the help, advice and technical support that you need.

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