Sales Administrator

Full Time, Permanent Role

Hitchin, Hertfordshire

Working within our Sales team, the Sales Administrator will play an integral role supporting our Account Managers with the overall sales process; responsible for providing quotations, sales order processing and a first class customer service at all times. Engaging with new and existing customers over the phone and via email, the successful candidate will possess excellent interpersonal skills with the ability to work in a fast-paced environment. Main duties include:

  • Communicating with customers, suppliers and internal departments to help fulfil sales orders
  • Providing excellent customer service to our existing client base by responding to requests for information and quotations
  • Managing the in-house CRM system ConnectWise
  • Creating quotations and processing sales orders
  • Monitoring and renewing service contracts, software licenses, and hardware warranties
  • Contacting customers to confirm contract renewal information and updating ConnectWise accordingly
  • Providing sales support to the Account Management team
  • Working with the Supply Chain Team to fulfil orders through the E-commerce platform
  • Ensuring you deliver the highest possible levels of customer service at all times

Required Skills & Experience;

  • Previous experience in sales administration is preferable, including raising sales quotations and processing sales orders
  • Previous experience dealing with customers over the phone and email
  • Attention to detail and excellent time management skills
  • The ability to prioritise workload and work well under pressure within a fast paced, dynamic sales team
  • Highly organised

The role is based at Modern Networks offices in Hitchin, Hertfordshire.

For further information and to apply for any of our vacancies, please contact Jacey May, Head of Talent on or 01462 425576

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