Help & FAQs

On this page, you will find help including service FAQs (frequently asked questions), short video tutorials and simple user instructions. If you cannot find the help you need, please call the Service Desk for technical support or your account manager for sales queries.

Make the move to fibre optic broadband

Fibre optic business broadband sends data as a beam of light down a cable the width of a human hair. A single fibre optic cable can carry as much data as thousands of copper cables. Fibre optic offers far greater speed, capacity, security and reliability than standard ADSL broadband. Fibre broadband loses almost no signal…

Microsoft Teams makes communication easier than ever

With more than half a million organisations, and 13 million people using it every day… … Microsoft Teams is already the biggest collaboration tool on the planet. And for 2020, Microsoft has listened to feedback. It’s made Teams more intuitive and responsive than ever before. There are more integrations, and industry specific features. Plus chat…

Hackers are targeting your business right now

This is 100% true. Because they are targeting all businesses, all of the time. Whereas once hacking was something done for the challenge and the bragging rights, these days it’s a form of organised crime. Hackers use automated tools that are constantly looking for vulnerabilities they can exploit. This is why it takes just one…

Say goodbye to email clutter with Outlook Focused Inbox

Make the most of Outlook email with Focused Inbox. Watch our short video.

Now you can translate languages within your Office 365 documents

Microsoft Translator has recently been added to Word, PowerPoint and Excel. And it’s a more efficient way to communicate with the world. Because constantly Googling translations is time consuming. And can lead to mistakes. Translator will help you send and understand important business documents with international partners. Without ever having to scribble notes or Google…

Get the most from your team when they’re working remotely

Did you know that more than 1.54 million people in the UK now work from home on a regular basis? Our brand new guide is loaded with tips about how to make the most of today’s remote workplace. From how to hone your people skills in a digital world To selecting the right tools to…

Your email is your greatest tool and biggest threat

Love it or hate it, we all rely on email to run our businesses every day. It’s what makes email our greatest tool. But it’s also the biggest threat to your business’s ongoing cyber security. Cyber attacks are predicted to cost businesses around the world five trillion pounds by 2021. And many of these attacks…

Ink Replay: A clever way to replay notes you’ve scribbled on a document

In this short video, we introduce you to Ink Replay, a clever tool available with Office 365.

The little book of business broadband

Choosing the Right Business Broadband service can be confusing. There are many different options. If you make the wrong choice, it can have serious consequences. You might get stuck with a service that regularly under performs or find yourself paying for capacity you will never use. That’s why we have produced this simple guide to…