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Media Business Insight (MBI) outsources IT services to Modern Networks

by Charlie Trumpess

 5th June 2015 1:42 pm

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Media Business Insight (MBI) recently awarded Modern Networks with the project to completely re-build their ICT and, deliver it as a managed service.  We spoke to Emily Jones, separation project manager, and Conor Dignam, CEO about the project and why they chose to work with us.

“Modern Networks had a great working knowledge of our previous infrastructure. They had the experience, the skills and the reputation, and they had proven to be highly effective. Continuing the partnership was the easiest of decisions.” Conor Dignam, CEO, MBI

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Following Top Right Group’s sale of its subsidiary Media Business Insight to a private equity group , MBI had just 6 months to get a brand new IT and communications environment up and running. Emily Jones, separation project manager at MBI, explains how they did it.

 Q. What does MBI do?

We provide news, data and events to the UK broadcast, advertising, film and marketing industries. Our network includes over 100,000 media professionals in 71 territories and our unique digitally-led portfolio of resources are a must for leading players in the creative industries.

Q. What challenges did the spin-out from Top Right Group involve?

Our most pressing business challenge was separating from TRG’s IT infrastructure. A transitional service agreement gave us just 6 months to get all our systems and applications up and operating independently. That meant we had to get our ICT services in place fast – and in the most cost-effective way possible.

 Q. So, how critical are these services to the business?

We’re in the digital media business – we publish magazines, deliver news and data intensive subscription services, and organise major award events. The diversity of our portfolio means there are a lot of moving parts to the business. Added to which, from a purely functional perspective, our people need 24 x 7 communications and connectivity to undertake their day-to-day activities.

Q. What resources were on hand to help with this gargantuan task?

We were faced with having to replicate everything we had before with a very small IT team. Alongside the expense of building an ICT infrastructure, we needed to put a support structure in place that ensured internal users had access to help, the moment they needed it. On top of that, we had to ensure every element of the infrastructure worked – all of the time.

Q. How did you make it happen?

We took the decision to outsource all our IT and connectivity to an expert, opting for a managed service from Modern Networks. Having already worked with TRG they knew our business inside out and had a complete understanding of our existing infrastructure set up. With such a short timeframe to build out a new IT and communications environment to support the business, we needed a partner we could trust to deliver what was needed.

Q. What did you gain from this approach?

Modern Networks had the breadth of technical skills we needed to make things happen fast. In just 3 months they built a resilient and future-proofed architecture, replicated our current operating environment, and took on the task of providing 24×7 support to users. At a stroke we eliminated the need for massive capital expenditure in kit and are no longer faced with having to resource a large IT department to deliver front-line support.

Q. So, what’s in place today?

The managed service gives us everything we need, from workspace technology like Office 365, to printing solutions and mobile phones. Modern Networks take care of everything, from domain services, to voice communications, wireless, back-up and disaster recovery – and more. Everything is included – from software licensing to professional services. We get one charge, from one provider, and a single point of contact for all our support needs. Leaving us to get on with what we do best –our business.

 “Outsourcing our IT and communications infrastructure to Modern Networks allowed us to tap into experts and execute fast without the associated expense. Any other approach would have been too time-consuming, expensive and impractical.” said Emily Jones, MBI